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PRODUCTION / SHIPPING / RETURNS

PRODUCTION

All artwork is rendered by Paul Kim. Production of the prints are handled by a manufacturing partner based in the United States. Production time for every print/order is around/up to 2-3 days, unless stated otherwise on the product page.

ONCE PRINT HAS SHIPPED, you will be given a tracking number via email, or you can opt-in for messages and alerts on shipping status during the checkout process.

 

SHIPPING

FREE standard shipping is available for orders above $50.

DOMESTIC SHIPPING:

About 1-9 business days shipping time.

Shipping in United States and US Territories include standard rates by default. Expedited and overnight options are available unless stated otherwise on the product page.

Domestic carriers include: USPS, UPS, FedEx.

For the states of AZ, CA, CO, ID, NV, OR, UT and WA, OnTrac may be a possible carrier.

INTERNATIONAL SHIPPING:

 

TBD

 

SHIPPING DURING THE HOLIDAYS:

Holidays will lengthen the production and shipping times. I highly recommend ordering at least 3-4 weeks (or 1 whole month) in advance if you wish to receive before any holidays. Due to the holiday rush, expedited shipping options may not be available.

  

RETURNS / REFUNDS / REPRINTS

Due to the custom-printed and personalized nature of our products, returns and exchanges can be a time-consuming ordeal. At the very least, I hope that you will be very satisfied with your purchase. In the unlikely event you wish to (or need to) return your print or exchange it for another, please contact info@volitantvisuals.com and provide full details of reason for returning. If a return is accepted, the return address will be provided with a printable label.

I can only honor return requests 30 days after you receive your print from the carrier. I will use the tracking information provided from your order information. If a return request requires more than 1 day to process, it will not be added to the 30 day requirement.

LOST PACKAGES / DAMAGES / REPRINTS:

If you received a print with defects, please take photos showing the entire printed product, and a close-up shot showing the defective area. Please provide those photos with a description of the issue and your order number. I will contact the print manufacturer to have a reprint shipped to you at no extra charge.

Lost packages can happen, thankfully very rarely. In the event the tracking information shows inactivity for 7 days or more, I will work towards sending you a reprint. Or, you can contact me and let me know.

 

MISCELLANEOUS:

I DO NOT accept returns if products are sent back to me without prior notifications (ie, please do not send something back to me if you never contacted about a return or exchange beforehand).