PRODUCTION / SHIPPING / RETURNS
Our canvas prints are manufactured in the United States. We are US-based and operated with available International shipping. Production time for every print/order is around 6 days, unless stated otherwise on the product page. Typically, the most common delays in production time occur during the busier holiday months. If a delay occurs under the usual production process, I do my best to expedite the shipping at no extra cost to you, to ensure you receive your order in time.
ONCE PRINT HAS SHIPPED, you will be given a tracking number via email.
PRODUCTION DURING THE HOLIDAYS:
I HIGHLY recommend ordering your favored products in advance if you intend on gifting them for the holidays, as there may be delays in both production and shipping. Please see the shipping info below for estimated time frames.
Free standard shipping is available for orders above $50.
About 0-9 business days shipping time.
Shipping in United States and US Territories include standard rates by default. Expedited and overnight options are available unless stated otherwise on the product page.
Domestic carriers include: USPS, UPS, FedEx.
For the states of AZ, CA, CO, ID, NV, OR, UT and WA, OnTrac may be a possible carrier.
Shipping times Internationally: Expect around 21 business days or more. (This can vary due to delays going through customs and hand-offs to local carriers)
Shipping Internationally (such as Canada, Mexico, the UK and elsewhere) only includes standard shipping times. Expedited and overnight options are NOT available.
Custom duties and taxes are the responsibilities of the customer/recipient.
International carriers include: Royal Mail, DHL, DPD, India Mail.
SHIPPING DURING THE HOLIDAYS:
Holidays will lengthen the production and shipping times. I highly recommend ordering at least 3-4 weeks (or 1 whole month) in advance if you wish to receive before any holidays. Due to the holiday rush, expedited shipping options may not be available.
If purchasing Internationally, I recommend ordering at least two months in advance, for good measure.
The total maximum estimated time from the day you place your order to the day you may receive it (basically the total combined time of production and shipping) can be as follows:
About 15 days.
If in the unlikely chance you have yet to receive your package after 15 days, please check the status of your order via the tracking number given to you, or contact me if that does not solve the issue.
About 30 days or more.
As already stated above, shipping times can vary due to customs and hand-offs to local carriers.
RETURNS / REFUNDS / REPRINTS
Due to the custom-printed and personalized nature of our products, returns and exchanges can be a tedious and time-consuming ordeal for all parties. At the very least, I hope that you will be very satisfied with your purchase. In the unlikely event you wish to (or need to) return your print or exchange it for another, please contact me.
I can only honor return requests 30 days after you receive your print from the carrier. I will use the tracking information provided from your order information.
LOST PACKAGES / DAMAGES / REPRINTS:
If you received a print with defects, please take photos showing the entire printed product, and a close-up shot showing the defective area. Please provide those photos with a description of the issue and your order number. I will contact the print manufacturer to have a reprint shipped to you at no extra charge.
Lost packages can happen, thankfully very rarely. In the event the tracking information shows inactivity for 7 days or more, I will work towards sending you a reprint. Or, you can contact me and let me know.
I DO NOT accept returns if products are sent back to me without prior notifications (ie, please do not send something back to me if you never contacted about a return or exchange beforehand).